From opening an account to payments, games, or security — the cv994 support team is always ready. Find your issue below or contact us directly.
Select the type of issue you're experiencing
Opening a new account, login issues, password recovery, and profile updates.
Depositing via bKash, Nagad, and Rocket; information on withdrawal timeframes and limits.
How to use welcome bonuses, free spins, reload offers, and loyalty points.
Issues with games not loading, freezing, cancelled bets, or confusion over results.
Two-factor authentication, suspicious login activity, account lockouts, and personal data protection.
Any technical issues related to downloading, updating, crashes, or performance with the cv994 app.
Three easy ways to reach cv994 support
For the fastest help, use live chat. On average, a Bangla-speaking support agent will connect with you within 2 minutes.
Active 24/7For complex issues or when you need to send documents, reach out by email. Responses are typically sent within 24 hours.
support@cv994.wsIf you'd prefer to troubleshoot on your own, browse our detailed guides and tutorials — most common questions are answered right here.
Always AvailableFollow these steps for any issue
Specify what the issue is about — account, payment, games, or something else.
Check the FAQ section below — your question may already be answered there.
If you can't find a solution in the FAQ, chat with a live agent for direct assistance.
For complex issues or anything requiring documents, email us at support@cv994.ws.
Running into issues while gaming online is completely normal. Sometimes a deposit gets stuck, a login fails, or a game drops unexpectedly. In those moments, fast and reliable help makes all the difference. The cv994 Help Center is built exactly for that — so you can get back on track within minutes, no matter what the issue is.
Cv994 believes a great gaming experience means more than great games — it means great support too. That's why our support team operates entirely in Bangla, 24 hours a day, 7 days a week. Even if something goes wrong at 2 AM, you won't have to wait until morning.
The most common issue is a forgotten password. On the cv994 login page, click "Forgot Password?" and a verification code will be sent to your registered phone number or email. Enter the code to set a new password. The whole process takes under 3 minutes.
The second most common issue is account verification. cv994 verifies every new account for security purposes. This may require a clear photo of your national ID or passport, along with proof of your current address. The verification process is typically completed within 24 to 48 hours.
Bkash, Nagad, and Rocket are the most popular payment methods at cv994 in Bangladesh. The most common reasons a deposit may fail include: entering the wrong merchant number, reaching your daily limit, or a temporary issue with the mobile banking server.
If money has been deducted but hasn't appeared in your cv994 account, don't worry. In this situation, contact us via live chat with your transaction ID or reference number. The cv994 support team typically verifies and resolves the matter within one hour.
Tips: Always make sure you're logged into your cv994 account before making a deposit, and keep a screenshot of the transaction. If an issue arises, that screenshot will help resolve it quickly.
Keep in mind that cv994 only processes withdrawals to verified accounts. It's a good idea to complete your account verification before making your first withdrawal. Withdrawal requests typically take 1 to 3 business days to process.
We receive a lot of questions about cv994's bonus system. To qualify for the welcome bonus, your first deposit must meet a specified minimum amount, and if a bonus code applies, it must be entered before making the deposit.
A wagering requirement means how many times you need to bet with a bonus before you can withdraw it. For example, a ৳100 bonus with a 10x wagering requirement means you need to place a total of ৳1,000 in bets. The terms and conditions for each offer are clearly listed in Bengali on the cv994 promotions page.
Games failing to load or cutting out mid-session are usually caused by a poor internet connection or browser cache issues. Start by refreshing the page and checking your connection. If the problem continues, clear your browser cache and cookies and try again.
If a game disconnects mid-session and you have questions about your wagered funds, contact cv994 support. cv994 retains server logs for every game, so we can verify what happened and provide a fair resolution.
Cv994 will never ask for your password or OTP via phone call or SMS. If anyone contacts you claiming to be cv994 and requests this information, it is a scam. Report it to our support team immediately.
Enable two-factor authentication to keep your account secure. Even if someone gets hold of your password, they won't be able to log in — a verification code will be sent to your phone each time. You can set it up in just a few minutes from your cv994 account settings.
Cv994 is committed to responsible gaming. If you feel that gaming is having a negative impact on your life, reach out to cv994 support. We can help you set deposit limits, take a break, or temporarily suspend your account if needed.
Cv994 believes gaming is only truly enjoyable when it's done for fun. Whenever you need help, we're always here.
Most Frequently Asked Questions in the Help Center