Privacy & security

Cv994 Privacy Policy – Our commitment to protecting your information

At cv994, every piece of your information is protected with the highest level of security. See clearly how your data is collected, used, and safeguarded.

256-bit SSL Encryption
24/7 Security Monitoring
0% Selling data to third parties
100% Data Transparency

Why your data is safe with cv994

Our Privacy Policy is built on six core principles that keep your personal information protected at all times.

Strong encryption

All your data is protected by 256-bit SSL/TLS encryption. Bank-level security technology is used to safeguard every transaction and piece of personal data.

No selling of data

Cv994 never sells your personal information to third parties. Your data is used solely to improve our services and maintain security.

Control over your information

You have full rights to view, correct, or delete your data at any time. Requests for data portability or deletion can be made whenever you choose.

Secure Data Storage

Your data is stored on secure servers with regular backups. Multiple layers of security are in place to prevent unauthorized access.

Transparent notification

You will be notified in advance by email or in-app notification of any changes to the Privacy Policy. No changes are made without prior notice.

Adherence to International Standards

Cv994's Privacy Policy is built to meet international data protection standards. Our security practices are verified through regular third-party audits.

Last updated: January 1, 2026
1

Introduction & Scope

As Bangladesh's trusted online gaming platform, cv994 places your privacy above all else. This Privacy Policy explains how cv994 collects your personal information, how it is used, and how it is kept secure.

This Policy applies to cv994's website (cv994.ws), mobile app, and all associated services. By using our platform, you agree to the terms of this Privacy Policy.

Cv994's Privacy Policy is developed in accordance with Bangladesh's Information and Communication Technology Act and international personal data protection standards. We believe you have the right to know exactly how your information is being used.

This Privacy Policy has been written entirely in Bengali so that users in Bangladesh can easily understand it. If anything is unclear, please reach out to our support team.

2

What Information We Collect

Cv994 only collects information that is strictly necessary to provide our services. We do not request unnecessary or excessive data. The types of information we collect are detailed in the list below:

Data Type Example Why It's Needed
Identity Information Name, date of birth, national ID number KYC Verification & Legal Compliance
Contact Information Email, phone number, address Account Management & Support
Financial information Payment methods, transaction history Deposit & Withdrawal Processing
Technical information IP address, device information, browser Security & fraud prevention
Gaming Data Betting history, game statistics Service improvement & responsible gaming

In addition to the above, when you contact our support team, a record of that conversation may be kept. This helps us improve the quality of our service.

3

How your information is used

Cv994 uses the information it collects for specific purposes. Below is a full list of how we use your data, so you have complete clarity on any privacy-related concerns:

  • Account management: Your information is used for registration, login, and profile updates.
  • Payment Processing: Financial information is used to ensure secure transactions.
  • Security & fraud prevention: Technical data is analyzed to detect unusual activity.
  • Customer support: Your information is used to resolve your issues as quickly as possible.
  • Responsible Gaming: To identify signs of excessive gaming and provide timely assistance.
  • Legal compliance: To meet the requirements of government regulatory authorities.
  • Platform improvement: Anonymous data analysis to improve the user experience.

You can opt out of marketing emails and SMS at any time — either through your account settings or by emailing us directly at support@cv994.ws.

4

Cookies & Tracking Technologies

Cv994's website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly.

Types of cookies we use:

  • Essential Cookies: Required for login sessions and security. The platform cannot function properly without these.
  • Functional Cookies: To remember your preferred language and settings.
  • Analytics cookies: To collect platform usage statistics. This data is fully anonymized.
  • Security Cookies: To prevent fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may limit access to certain features on the platform.

5

Information sharing & third parties

Cv994 never sells or rents your personal information to third parties. However, in certain limited circumstances, data may be shared with selected parties:

  • Payment Providers: Information required to process payments via bKash, Nagad, Rocket, and other providers.
  • Identity Verification Services: Authorized verification agencies to complete the KYC process.
  • Law enforcement: When required by a valid court order or government directive.
  • Game Providers: Only the minimum data necessary to deliver live game services.

Third parties with whom we share data are contractually bound to uphold the same privacy and security standards we follow. cv994 regularly monitors their practices to ensure compliance.

6

Technical data protection measures

Cv994 follows industry-leading technical measures to protect your data. Our security framework operates across multiple layers:

  • Transmission Security: All data transfers are secured with 256-bit TLS encryption.
  • Server Security: Data centers are secured with both physical and digital protection.
  • Access Control: Only authorized personnel can access specific data.
  • Regular Audits: Third-party security experts regularly audit our systems.
  • Incident response: In the event of a security incident, users will be notified within 72 hours.
  • Password Protection: Passwords are stored using bcrypt hashing and never kept in plain text.

However, no method of transmission over the internet is 100% secure. It is therefore important that you also take steps to protect your own account. Use a strong password and never share it with anyone.

7

Your Data Rights

As a cv994 user, you have the following rights over your personal data. To exercise any of these rights, contact us at support@cv994.ws:

Right to Access: You may request to see what personal information we hold about you.
Right to Rectification: You may request corrections to any inaccurate or outdated information.
Right to Erasure: You may request deletion of your data under certain conditions.
Right to Object: You may object to the use of your data for specific purposes.
Right to portability: You can request your data in a machine-readable format.
Right to Restrict Processing: The right to request that processing of your data be paused under certain circumstances.

We will respond to your request within 30 days of receipt. In complex cases, an additional 60 days may be required, and you will be notified in advance. Please note that some data may not be deletable due to legal obligations.

8

Minor protection

Cv994 strictly prohibits the use of the platform by anyone under the age of 18. We do not knowingly collect personal information from minors.

If we find evidence that an account was opened by someone under the age of 18, that account will be immediately closed and all collected data will be permanently deleted.

If you believe your child has created an account on cv994, please contact us immediately at support@cv994.ws. We will take prompt action.

9

Data Retention Period

Cv994 retains your information only for as long as necessary. Retention periods vary depending on the type of data:

  • Active Account Data: Retained for as long as your account remains active.
  • Financial transaction records: Typically 5–7 years, as required by law.
  • KYC Documents: Retained for up to 5 years after account closure, as required by regulatory obligations.
  • Gaming History: Up to 2 years after account closure.
  • Support Conversations: Up to 1 year after resolution.
  • Cookie & Session Data: Until the session ends, or for a maximum of 1 year.

Once the designated retention period ends, your data is securely and permanently deleted or anonymized so you can no longer be identified.

10

Policy Changes & Updates

Cv994 reserves the right to update this Privacy Policy as needed. For significant changes, we will:

  • We will send advance notice to your registered email address.
  • We will display a prominent notice on the platform.
  • We will update the "Last updated" date at the top of the page.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We will always give you adequate notice before any changes take effect.

If you do not agree to the updated policy, you may request to close your account. To learn more about the account closure process, Help Center Visit us.

11

Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated team:

  • Email: support@cv994.ws
  • Response Time: Usually within 24–48 hours
  • Language: Support available in Bengali and English

Once we receive your complaint, we will investigate and aim to provide a detailed response within 7 business days. If a matter requires more time, we will notify you in advance. Your trust in cv994 is our most valued asset.

Safe Gaming

Play with confidence — your data is safe with us

Register with cv994 and enjoy Bangladesh's safest and most trusted gaming experience.

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